Refund and Returns Policy

REFUND & RETURN POLICY

Last updated: 16 March 2026

This Refund & Return Policy describes the conditions under which refunds may be issued for purchases made on paleturquoise-cattle-218370.hostingersite.com (the “Website” or the “Platform”).

The Platform is operated by CREATIVEIMAGEAI LTD, a company registered in England and Wales with company number 16694311.

1. General Policy

All purchases completed on paleturquoise-cattle-218370.hostingersite.com are generally considered final and non-refundable.

Once a digital item (including skins or other virtual in-game assets) has been successfully transferred to a user’s Steam account, the transaction is regarded as completed and cannot be cancelled, returned, or exchanged.

For the purposes of this Policy, delivery is considered successful at the moment the digital item has been transferred to the customer’s Steam account.

2. Exceptional Refund Circumstances

Refund requests may only be considered in limited situations, including:

  • duplicate charges caused by a technical issue during the payment process;
  • failure to deliver the purchased digital item within 14 days due to a technical issue on the Platform;
  • unauthorised or fraudulent payments, provided that sufficient evidence is submitted (for example confirmation from the relevant bank or payment provider).

Refunds will not be issued for any other circumstances beyond those listed above.

3. Refund Request Procedure

3.1 Submission Deadline

Refund requests must be submitted to our support team within 14 calendar days from the date of purchase.

3.2 Required Information

When submitting a request, customers must provide:

  • the relevant order number;
  • payment confirmation or transaction reference;
  • a clear explanation of the issue;
  • any supporting documentation or evidence.

3.3 Refund Method

If a refund request is approved, the refund will normally be issued using the same payment method used for the original transaction.

3.4 Processing Time

Refund processing times depend on the payment provider or financial institution and may take several business days.

4. Situations Where Refunds Are Not Provided

Refunds will not be granted in the following circumstances:

  • a change of mind after purchase;
  • accidental purchases made by the user;
  • purchases made in error;
  • digital items that have already been successfully delivered to the user’s Steam account.

We reserve the right to refuse refund requests where there is evidence of fraudulent behaviour, abuse of the refund process, or non-compliance with the conditions outlined in this Policy.

5. UK Consumer Contracts Regulations 2013

Under the UK Consumer Contracts Regulations 2013, consumers typically have the right to cancel a purchase within 14 days.

However, this right does not apply to digital content that is delivered immediately after payment.

By completing a purchase on the Platform and receiving digital content instantly, the customer acknowledges and agrees that the statutory withdrawal right is waived once delivery has taken place.

6. Contact Information

For refund-related enquiries, please contact:

CREATIVEIMAGEAI LTD
1 St. Katharines Way
London, England, E1W 1UN

Email: info@paleturquoise-cattle-218370.hostingersite.com